Our Polices

Individual Session Cancellation Policy 

 

 We respectfully ask that you provide us with a 24 hour notice of any schedule changes or cancellation requests. When you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time and the therapist /trainer still needs to be compensated for their time. For this reason, you will be charged 100% of the service fee for each missed session. We also reserve the right to require a credit card number to be given to book appointments so that appropriate fees may be charged if a late cancellation does occur. We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis by Phoenix Longevity. 

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Packages Refunds and Cancellation Policy 

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Packages are non transferable and non refundable. You get the benefit of the discount in exchange for bulk payment. Refunds may be requested in the event that Phoenix Longevity fails to deliver the services purchased. This may include recurrent cancellations with less than 24hr notice on the part of the therapist, therapist not showing up for the schedule appointment or inappropriate behavior by the therapist. A refund or credit request will be evaluated on a case by case basis by Phoenix Longevity and may result in a partial refund or credit. 

Schedules sessions attributed to a package are subject to the same cancellation policies as the individual sessions. If a session is cancelled with less than 24hrs or you do not show up to your session you will lose the scheduled session. 

 
 

Late Arrival Policy 

 

We request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly. 

 

Inappropriate Behavior Policy 

 

Massage therapy as well as the rest of our services are  for therapeutic purposes only. There is absolutely no sexual component to massage or any of our services whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.